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We want you to be completely satisfied with your purchase at FootSoakPro. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as easy as possible.
Return Eligibility
You can return most items within 30 days of receiving your order. Items must be unused, undamaged, and in their original packaging. If the product has been used or is damaged, unfortunately, we are unable to accept a return.
How to Return an Item
To start the return process, please contact our customer service team at [email protected]. Please include your order number and the item(s) you wish to return in your email, and we will provide you with a return authorization number and further instructions on how to send the product back.
Refunds
Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method. Please note that the return shipping cost is the responsibility of the customer unless the product is defective or damaged upon arrival.
Exchanges
If you wish to exchange a product, please contact us at [email protected] to initiate the exchange process. We will provide you with instructions on how to exchange the product for a different size, color, or model.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected], and we will arrange for a return or replacement at no additional cost to you.
We are committed to ensuring that you are fully satisfied with your purchase and that the return process is simple and hassle-free. If you have any questions or concerns, don’t hesitate to reach out to us!